General Terms of Sale

General Conditions of Sale

In force at 16/06/2025

ARTICLE 1 - Scope

These General Conditions of Sale (said GTC) apply, without restriction or reservation on all sales made on the site https://www.arianeplast.com/en/ (hereinafter: Site) by the SARL ARIANE-PLAST - RCS METZ 812 953 453 - (hereinafter: Seller) under the mark Arianeplast to non-professional buyers (after the Client), wishing to acquire the products offered for sale (hereafter the Products). In accordance with Article L441-1 of the Commercial Code GTC are the sole basis of the commercial relationship between Seller and Client (hereinafter together parties) and determine the rights and obligations of each person in connection with the sale of Products (hereinafter: the Benefit).

Any order benefit by the Client on the Site implies on its part the acceptance of these General Conditions which prevail over any other document, unless expressly and prior to the order, agreed in writing between the Parties. Any other document, including catalogues, prospectuses, online advertisements, newsletters, notices, only an informative and indicative value, not contractual.

The Seller reserves the right to to develop unilaterally his GTCs. This option will only be exercised when this is indispensable, e.g. to remedy subsequent equivalency disturbances or to align with changes in legal or technical framework. However, it is guaranteed that none of these developments will have an adverse impact on Customers.

Article 2 - Products

The Products sold by Arianeplast are intended for use with 3D printers as consumables. The Client these consumables include: The filaments of which:extrusion of different plastics and polymers put up in coils or rechargings resins liquids for printers resin 3D and accessories for 3D printing or 3D printers.

The main characteristics of Products and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products, are presented on the site https://www.arianeplast.com/en/ and form an integral part of the contract of sale. Our descriptions are made with the utmost accuracy possible, however the Seller cannot guarantee the exact fidelity of the photos (including the colours) and descriptions of the Products offered for sale.

ARTICLE 3 - Prices

The prices of the Products are shown in Euros in TTC (all taxes included), taking into account the VAT applicable at the time of the order, for the special customers. 

The rates take into account any discounts that may be granted by the Seller on the Site. These tariffs are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify their prices at any time.


Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order. The payment requested from the Customer is the total amount of the purchase, including these costs.

An invoice is issued by the Seller and delivered to the Customer upon delivery of the Products ordered.

ARTICLE 4 - Ordering process

The Customer places an order on the Site, accessible continuously, except during interruption of service for technical reasons. The order is final from the validation of payment. It is the responsibility of the Customer to verify the information provided before the validation of his order. The Customer declares that he has read these Terms and Conditions and accepted them before placing his order, this acceptance being evidenced by a mandatory check box before validating the order.

The customer chooses a product (or more) and adds it to his cart. It can change the quantity or remove it directly from the basket. Once in the basket, if the customer wishes to place an order he can proceed to the purchase by clicking onOrder"or "Pay with PaypalYeah. It is then possible to choose to connect to an existing account, create one or continue as a guest. It is then necessary to indicate a delivery address, by filling in mandatory fields minimum (Address, Postal Code, City, Country, Email and Phone Number). A delivery method must then be selected. Finally, choose the method of payment. Before validating the order, a summary is presented to you on the same page. After validated command an e-mail confirmation is sent to the address linked to your order.

In case of too long duration for the validation of the basket, then its payment, the Customer will have to start the order process again, since the Seller cannot guarantee the availability of the Products or the maintenance of prices. Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The availability of the Products remains indicated on the Site in an indicative way, in the descriptive sheet of each item or, if not, in the email of the Shipping Information of the Product after validation of the payment and then verification of the possibility of delivery of the Product.


It is the responsibility of the Customer to verify the accuracy of the order and immediately report any errors. Any order placed on the Site constitutes the formation of a contract concluded at a distance between the Parties.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning the payment of an earlier order.

The Customer will be able to follow the evolution of his order on the site.

Article 5 - Payment

Payment of benefits shall be made by means of secure payment, as follows:

  • By Credit Card - Via Crédit Agricole. Accepted cards are: CB, Visa, Mastercard and E-Card. Also available via Paypal.

  • By Bank Transfer to the Seller's bank account (the contact details of which are communicated to the Customer when placing the order)

The price is payable in cash by the Customer, in full on the day of placing the order. The flow is made at the time of validation of the order. Online payments are secured by SSL encryption protocol and are subject to strong (3D Secure) authentication.

However, the Customer may, when this possibility is indicated on the Site, pay according to the following conditions and schedule: Payment in 4x without charge with Paypal. In this case, the Paypal Terms of Reference will apply. Payment in 4x free of charge is offered via Paypal subject to acceptance by this provider. No additional costs shall be charged by the Seller

An invoice is automatically sent to the Customer in electronic format to the e-mail address indicated at the time of the order. The invoice is available to the Customer in its customer area on the Site and is available in paper format in the package delivered to the Customer. The Customer may also request it from the Seller by E-mail or Phone (Contacts - Article 1).

The delay in payment will result in the immediate liability of all amounts owed by the Customer, without prejudice to any other action that the Seller would be entitled to bring, as such, against the Customer. In addition, the Seller reserves the right, in case of non-compliance with the conditions of payment set out above, to suspend or cancel the delivery of pending orders made by the Customer.

In case of dispute and if the Customer wishes to appeal to a mediator, please refer to Article 13 of these Terms of Reference.


Article 6 - Delivery

 The Products are delivered to the address indicated by the Customer when ordering. Delivery costs are borne by the customer and are indicated before the order is validated. Delivery times indicated on the Site cannot be fully guaranteed. In particular, they may vary according to the Products ordered, the time limits of the carrier over which the Seller has no power of intervention and the place of delivery. The indicative deadlines estimated during the ordering process do not involve the Seller, in particular if delays or interruptions in delivery are caused by facts outside the Seller's control (such as, without this list being exhaustive, force majeure, new request, postponement or interruption caused by suppliers, manufacturers, carriers, facts of health, political or geopolitical crisis, climatic events, riots, health crises, conflicts).

Subject to these reservations, delivery of the order will be made to the delivery address or to the withdrawal point that the Customer has chosen.

In the event that delivery or reasonable delivery times cannot be met due to circumstances beyond the seller's control, the seller has the right to terminate all or part of the contract and to inform the Customer immediately without compensation.

In case of temporary partial unavailability on one or more Products ordered, the Customer will be offered the delayed total shipment upon receipt of all available Products.

The Seller undertakes to deliver the Products within 30 days of the order confirmation. In case of unjustified exceedance, the Customer may cancel the order.

ARTICLE 7 - Transfer of ownership and transfer of risk

Risks are transferred to the Customer only when the Customer takes physical possession of the property. The transfer of ownership of the Products for the benefit of the Customer will only be carried out after full payment of the price by the latter.

ARTICLE 8 - RIGHT OF RETRACTATION - Clients Only


The Customer has a withdrawal period of 14 days from the day of receipt of each Product.

The right of withdrawal only concerns the particular Customer. It does not apply to professional customers or legal persons.

The right of withdrawal may not be exercised in the cases referred to in Article L 221-28 of the Consumer Code and, in particular, without this clarification being exhaustive: if the Product concerned is likely to deteriorate or perish quickly or if the Product was unsealed by the Customer after delivery and cannot be returned for reasons of health protection or for Products which by their nature are inextricably mixed with other articles.
 

The right of withdrawal shall be exercised by the Customer in accordance with the legal provisions in the manner set out below.

The customer can contact the customer service at the following coordinates:

  • Tel: 03 72 66 01 47

  • E-mail: arianeplast@outlook.com

  • Contact form: https://www.arianeplast.com/fr/contact.

The customer may also notify his decision to withdraw from this contract by means of a clear and unambiguous statement at the following address:

SARL ARIANE-PLAST - ZAC LES TERRASSES DE LA SARRE, 57400, SARREBOURG.

ARTICLE 9 - SELLER RESPONSIBILITY - GUARANTEE

If a product purchased on our site is defective, the warranty is limited to the commercial guarantees offered by the manufacturer (if any) and to the legal guarantee of hidden defects, in accordance with the Consumer Code (if applicable) and articles 1641 to 1648 and 2232 of the French Civil Code. The legal texts are partially reproduced below.

Compliance obligation in contracts for the sale of goods (extract from the Consumer Code): Art. L. 217-3.

The seller issues property in accordance with the contract and the criteria set out in article L. 217-5.

It shall be liable for defects of conformity existing at the time of the issue of the good within the meaning of Article L. 216-1, which shall appear within two years of the issue of the good. (...)

Art. L. 217-4.

The property complies with the contract if it meets, in particular, the following criteria:

1° It corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristics provided for in the contract ;

2° It shall be suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and accepted by the latter ;

3° It is issued with all accessories and installation instructions, to be provided in accordance with the contract ;

4° It shall be updated in accordance with the contract. »

Art. L 217-5.

I.-In addition to the criteria of compliance with the contract, the property is compliant if it meets the following criteria:

1° It is appropriate for the usual intended use of a similar good, taking into account, where appropriate, any provision of EU and national law and all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned ;

2° Where appropriate, it shall possess the qualities which the seller presented to the consumer in the form of a sample or model before the conclusion of the contract ;

3° Where appropriate, the digital elements contained therein shall be provided in accordance with the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise ;

4° Where appropriate, it shall be issued with all accessories, including packaging, and installation instructions which the consumer can legitimately expect ;

5° Where appropriate, it shall be provided with updates which the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19 ;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature of the property and to public statements made by the seller, by any person upstream in the transaction chain, or by a person acting on their behalf, including in advertising or labelling.

II.-Toutefois, the seller shall not be bound by any public statements referred to in the preceding paragraph if he demonstrates:

1° That he did not know them and was legitimately unable to know them ;

2° That at the time of the conclusion of the contract, the public statements had been rectified under conditions comparable to the initial declarations; or

3° That public statements could not have influenced the purchase decision.

III.-The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation which he expressly and separately agreed upon at the conclusion of the contract.

« Guarantee of hidden defects » (extract from the Civil Code):

– Article 1641. The seller is bound by the guarantee because of the hidden defects of the thing sold which renders it unfit for the use to which it is intended, or which reduces such use, that the buyer would not have acquired it, or would have given only a lesser price, if he had known them..


– Art. 1648, paragraph 1. The action resulting from the rectibitory defects must be brought by the acquirer within two years of the discovery of the defect".


– Article 2232 of the Civil Code The postponement of the point of departure, suspension or interruption of the prescription may not have the effect of extending the period of the prescription to more than twenty years from the day of the birth of the right. The first paragraph shall not apply in the cases referred to in Articles 2226, 2226-1, 2227, 2233 and 2236, the first paragraph of Article 2241 and Article 2244. It also does not apply to actions relating to the status of persons".

The following are excluded from the guarantee: damages resulting from non-compliance with the instructions for use of the Products, normal wear and tear of the Products, their improper maintenance, accidental damage or damage resulting from abnormal use of the Products, in particular by combination with non-compatible or different branded materials or products, an error by the Customer, his customer or users of the equipment or a failure by them to comply with the basic operations of use; those resulting from the use on the equipment or installation of products other than those recommended by the manufacturer; those having as their origin a cause external to the equipment or installation or their accessories (in particular, blows, shocks, breakage, clearing, oxidation, falls, fires, scratches, etc.); those corresponding to normal progressive wear and tear of the equipment or its accessories involving their replacement; those for which or in respect of which third parties were not authorised either by the Seller or by the manufacturer during the guarantee period have intervened.

In order to benefit from the guarantee, any Product must be subject, in advance, to the after-sales service of the supplier whose agreement is indispensable for any coverage under the guarantee. Any shipping costs are borne by the Customer who will not be entitled to any compensation in case of immobilization of the property due to the application of the guarantee.

The Seller shall not be liable for indirect, consecutive or immaterial damages (loss of data, loss of turnover, loss of opportunity), whatever the cause.

The Customer is advised to contact the Seller's after-sales service at the contact details set out in Article 1 of the General Terms and Conditions.

ARTICLE 10 - PERSONAL DATA

The processing of personal data is based on the legal basis for the performance of the contract of sale (article 6.1.b general Data Protection Regulation).

As part of the registration and execution of its order, the Customer is required to provide personal information concerning him or to provide personal data of his employees, natural persons.

The information collected during the order on the Site is stored in a computerized file for the purpose of tracking the orders of the products, their processing, their delivery and the application of legal and commercial guarantees.

Such data may be transmitted to any subcontractors or suppliers of the Seller involved in the performance of the sales contract, as well as to the tax administration or to a court in the fulfilment of its legal and administrative obligations by the seller Arianeplast or as part of the management of litigation.

They are kept for 5 years and are intended to ensure the application of the guarantee conditions as well as technical after-sales services.

In accordance with the law "informatics and freedoms", you can exercise your right of access, deletion, limitation, opposition and portability of data concerning you and have them corrected by contacting our services by sending us:

  • an e-mail: arianeplast@outlook.com

  • or by telephone: 03 72 66 01 47

  • or by contact form at https://www.arianeplast.com/fr/contact.

The Customer is informed that he may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer a case to a judicial authority.


The Customer may be asked to check a box in which he agrees to receive informational and advertising emails from the Seller. He will always be able to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.



ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the site https://www.arianeplast.com/en/ is the property of the Seller and his partners and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an offence of counterfeiting.


ARTICLE 12 - APPLICABLE LAW - LANGUAGE

These GTCs and the resulting operations are governed and subject to French law. These Terms and Conditions are in French. If translated into one or more foreign languages, only the French text would be authentic in the event of a dispute.


 ARTICLE 13 - LITIGES

For any complaint please contact Customer Service at the Seller's postal or e-mail address indicated 4 ARTICLE 1 of these Terms and Conditions.

The Customer is informed that in any case he may resort to conventional mediation, to existing sectoral mediation bodies or to any alternative dispute resolution method (e.g. conciliation) in the event of a dispute In space, the designated mediator is:


 Mediation — live better together

 2 Beauregard dead end 54000 NANCY
 https://www.mediation-vivons-mieux-ensemble.fr
 E-mail : mediation@vivons-bieux-ensemble en

All disputes to which the purchase and sale operations concluded pursuant to these Terms and Conditions and which would not have been the subject of an amicable settlement between the seller or by mediation, shall be referred to the competent courts under ordinary law.

In the event of a cross-border dispute within the European Union, the Customer may also lodge a complaint via the European Online Dispute Resolution Platform (RLL) available at the following address: https://ec.europa.eu/consumers/odr

Article 14 - Telephone start and BLOCTEL

In accordance with the legislation in force, ARIANEPLAST undertakes to comply with the rules on the opening of telephone calls and the management of unsolicited commercial calls, as defined by Law No 2014-344 of 17 March 2014, in particular the BLOCTEL system.

The Customer is informed that he may, if he wishes, register free of charge on the opposition list to the BLOCTEL telephone lock-up (https://www.bloctel.gouv.fr). This registration allows the Customer to report his opposition to receive calls for commercial purposes.

In the event of receipt of an unsolicited commercial telephone call from ARIANEPLAST, despite its inclusion on the BLOCTEL list, the Customer may report this call to ARIANEPLAST for corrective action. ARIANEPLAST undertakes to respect the opposition to any call-up and not to solicit the Customer directly by telephone, unless the Customer has expressly given his consent.



What is it

ANNEX — RETRACTATION FORM

> Download here <

Please complete and return this form only if you wish to withdraw from the contract.

To the attention of:
 SARL ARIANE-PLAST
 ZAC Les Terrasses de la Sarre
 57400 SARREBOURG
 Email: arianeplast@outlook.com

I hereby notify you of my withdrawal from the contract for the sale of the following property:

  • Ordered on: ...........................................................

  • Order number: .............................

  • Client Name: ..........................................................

  • Client's address: ..........................................................................
     ..............................................................................................

Customer signature:
 (only if this form is notified on paper)

Date: .....................................................................