General Terms and Conditions
These terms of sale are concluded between, on the one hand, the company ARIANEPLAST, whose registered office is located at ZA Les Terrasses de la Sarre - 4 Terrasse Bretagne 57400 SARREBOURG, registered with the Metz Trade and Companies Register under number RCS METZ TI 812 953 453, with intra-community VAT number FR00 000 000 000, hereinafter referred to as ARIANEPLAST, and on the other hand, any individual or legal entity, hereinafter referred to as the "buyer", wishing to make a purchase via the website www.arianeplast.fr, which belongs to ARIANEPLAST.
Purpose
These terms of sale define the contractual relationship between ARIANEPLAST and the buyer, as well as the conditions applicable to any purchase made via ARIANEPLAST’s online store, whether the buyer is a professional or a consumer.
Purchasing a product or service through this website implies the buyer’s unconditional acceptance of these general terms and conditions of sale.
These terms of sale supersede any other general or specific conditions not explicitly approved by ARIANEPLAST.
ARIANEPLAST reserves the right to modify these conditions at any time. In such cases, the applicable conditions will be those in effect on the date of the buyer's order.
Products and Services Offered
The products and services available are those listed in the catalog published on the ARIANEPLAST website.
They are offered subject to stock availability.
Catalogs, manuals, technical specifications, and other information are provided for reference only and may be modified without notice. ARIANEPLAST cannot be held liable for any consequences resulting from such modifications.
Since 3D printing is still experimental, ARIANEPLAST may provide technical information (such as temperature ranges and compatibility with 3D printers) to help buyers assess whether a product meets their needs.
However, ARIANEPLAST cannot be held responsible for any material or immaterial damage resulting from the use of the products sold.
Pricing
The prices listed in the catalog are in euros, including all taxes (TTC), and include VAT applicable on the order date. Any change in the VAT rate may affect product or service prices accordingly.
ARIANEPLAST reserves the right to modify prices at any time and cancel orders in case of promotional code abuse.
Promotional offers are valid only for the specified duration and cannot be combined with other ongoing promotions. They cannot be exchanged for their monetary value or refunded, either in full or in part. Once the offer expires, the discount is permanently lost.
Prices do not include handling, transportation, or delivery fees, which apply depending on the geographical delivery area.
Delivery Time
Delivery times are for reference only. ARIANEPLAST cannot be held liable for any delays, and no compensation or damages can be claimed for late deliveries.
Delivery is only possible if the buyer has fulfilled their obligations towards ARIANEPLAST.
Geographical Scope
Online sales of products and services on the ARIANEPLAST website are reserved for buyers residing in areas served by ARIANEPLAST.
For deliveries outside mainland France, the buyer is responsible for paying any import taxes, including customs duties, VAT, and other applicable taxes, according to the laws of the destination country.
ARIANEPLAST disclaims all legal responsibility if the buyer fails to pay the required import taxes.
Orders
To place an order, the buyer must:
- Fill out the identification form with the required contact details.
- Complete the online order form, specifying the product or service references.
- Verify and confirm the order before submitting it.
- Make payment under the specified conditions.
- Confirm the order and payment.
Order confirmation implies acceptance of these terms of sale, acknowledgment of their full understanding, and waiver of any other purchase conditions.
All submitted data and the recorded confirmation will serve as proof of the transaction, equivalent to a signature and acceptance of the operations carried out.
The seller will confirm order receipt via email.
Right of Withdrawal
The right of withdrawal applies only to individual consumers.
According to Article L.120-20 of the French Consumer Code, consumers have 14 calendar days from the receipt of their order to return products at their own expense if they are not satisfied.
Payment Terms
The total price must be paid at the time of order placement.
Payments are made by credit card through the secure CYBERPLUS system using SSL encryption, ensuring that transmitted information remains confidential.
Any unpaid invoice by the due date will automatically incur interest at 1.5 times the legal interest rate.
Delivery
Deliveries are made to the address specified on the order form, within the agreed geographical area.
The buyer assumes all risks once the products leave ARIANEPLAST’s premises.
Upon delivery, the buyer must inspect the package and its contents, verifying the quantity and references against the order form. Signing the delivery receipt confirms acceptance of the goods.
In case of damage during transport, the buyer must submit a written complaint to the carrier via registered letter with acknowledgment of receipt within two days of delivery.
Unclaimed Packages at Pickup Points
If a package is not collected within the specified time and is returned to ARIANEPLAST with a return fee, it will be refunded minus the actual shipping and return costs.
Shipping cost details will be provided upon refund. It is the buyer’s responsibility to ensure timely collection.
Warranty
All products sold are covered by the legal warranty under Articles 1641 and following of the French Civil Code.
If a product is found to be non-compliant, it can be returned in its original packaging for exchange or refund.
Claims for exchange or refund must be sent by mail within 10 days of delivery to:
ARIANEPLAST
ZA Les Terrasses de la Sarre
4 Terrasse Bretagne 57400 SARREBOURG
Force Majeure
ARIANEPLAST is released from any contractual obligation without liability or compensation in cases of force majeure, including but not limited to:
- Transportation disruptions
- Natural disasters (earthquakes, fires, storms, floods, lightning)
- Telecommunications network failures
If the force majeure event lasts over one month, the affected party may terminate the contract.
Liability
ARIANEPLAST is only bound by a best-effort obligation in online sales. It cannot be held liable for damages resulting from Internet use, such as data loss, hacking, viruses, or service interruptions.
ARIANEPLAST is not responsible for any direct or indirect damages related to its products, especially after modifications or handling by third parties.
In all cases, ARIANEPLAST’s liability is limited to the value of the delivered product.
Retention of Ownership
Under Law No. 80-335 of May 12, 1980, ARIANEPLAST retains ownership of goods until full payment is received.
If payment is not completed, the sale is automatically canceled.
Personal Data Protection
All collected data is used only to process orders.
In compliance with Law No. 78-17 of January 6, 1978, buyers have the right to access, modify, or delete their personal data by contacting arianeplast@outlook.com.
Dispute Resolution
Placing an order implies unreserved acceptance of ARIANEPLAST’s general terms of sale.
For legal entities, any dispute will be settled under French law before the Commercial Court of ARIANEPLAST’s registered office.