General Terms of Sale

General conditions of sale

Effective at 16/06/2025

Article 1 - Fields of application

These General Conditions of Sale (Say TERMS AND CONDITIONS) apply, without restriction or reserve on all sales made on the site www.arianeplast.com (hereinafter the Site) by the SARL ARIANE-PLAST - RCS Metz 812 953 453 - (hereinafter Seller) under the brand Arianeplast with non-professional buyers (hereinafter Customer), wishing to acquire the products offered for sale (hereinafter Products). In accordance with Article L441-1 of the French Commercial Code, the TERMS AND CONDITIONS constitute the sole base of the commercial relationship between the Seller and the Customer (hereinafter together the partsAnd determine the rights and obligations of each in the context of the sale of Products (hereinafter performance).

Any order of delivery by the Customer on the Site implies on its part the acceptance of these general conditions which prevail on any other document, unless expressly and prior to the order, agreed in writing between the Parts. Any other document and in particular catalogs, prospectuses, online advertising, newsletter, records, has only an informative and indicative, non-contractual value.

The seller reserves the right to unilaterally his CGVs. This faculty will only be exercised when this will be indispensable, for example, to remedy subsequent equivalence disturbances or to align with changes in legal or technical framework. However, it is guaranteed that none of these developments will have any adverse impact on customers.

Article 2 - Products

The Products sold by Arianeplast are intended to be used with 3D printers as consumables. The Customer find among these consumables: filaments from theextrusion different plastics and polymers packaged in coils or refills resins liquids for printers resin 3D and accessories for 3D printing or 3D printers.

The main characteristics of Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site www.arianeplast.com and are an integral part of the sales contract. Our descriptions are made with the greatest possible accuracy, however the seller can not guarantee the accurate fidelity of the photos (especially the colors) and descriptions of the proposed products for sale.

Article 3 - Price

The prices of the products are indicated in euros in the TTC (all taxes included), thus taking into account the VAT applicable at the time of the order, for the private customers. 

Rates take into account any reductions that would be granted by the seller on the site. These rates are firm and not revisable during their period of validity but the seller reserves the right, outside the period of validity, to modify the prices at any time.


Prices do not include the processing, shipping, transport and delivery charges, which are charged in addition, under the conditions indicated on the site and calculated prior to the passage of the order. The payment requested from the customer is the total amount of the purchase, including these fees.

An invoice is established by the seller and put back to the customer when ordering ordered products.

ARTICLE 4 - ORDER PROCESS

The client passes command on the site, accessible continuously, except during service interruption for technical reasons. The order is final from the validation of payment. It is the responsibility of the customer to check the information provided before the validation of his order. The acceptance of these CGVs is materialized by an unprepricated check box and timestamp and recording the client IP address. The seller will retain the technical evidence (displayed pages, order summary, validation logs) for the useful life for the management of disputes.

The customer chooses a product (or more) and adds it to his basket. It can change the quantity or delete it directly into the basket. Once in the basket, if the customer wishes to order it can buy by clicking on "Check out"Or"Pay with paypal". It is then possible to choose to connect to an existing account, create one or continue as a guest. It is then necessary to indicate a delivery address, by filling out mandatory fields at a minimum (address, postal code, city, country, email and phone number). A mode of delivery must then be selected. Finally, choose the payment method. Before validating the order a summary is presented to you on the same page. After having validated the order a confirmation by e-mail is sent to the address linked to your order.

In case of too long for the validation of the basket, then its payment, the customer will have to start the order process again, the seller can not guarantee the availability of the products or the maintenance of the prices. Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The availability of products remains indicated on the site indicatively, in the descriptive sheet of each item or, failing that, in the product shipping information email after payment validation and checking the possibility of delivery of the product.


It belongs to the customer to check the accuracy of the order and immediately report any error. Any order placed on the site constitutes the formation of a contract concluded between the parties.

The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of an earlier order.

The customer can follow the evolution of his order on the site.

Article 5 - Payment

The payment of benefits is made by secure payment, according to the following modalities:

  • By credit card - via Crédit Agricole. The accepted cards are; CB, Visa, Mastercard and E-Card. Also available via PayPal.

  • By bank transfer to the banking account of the seller (whose coordinates are communicated to the customer during the passing of the order)

The price is payable cash by the customer, in full on the day of ordering the order. The flow rate is carried out at the time of the validation of the order. Payments made online are secured by an SSL encryption protocol and subjected to strong authentication (3D Secure).

However, the customer may, when this possibility is indicated on the site, pay according to the following conditions and timetable: 4x payment at no charge with PayPal. In this case, the Paypal CGV will apply. The payment in 4x without charge is proposed via PayPal subject to acceptance by this provider. No additional cost is applied by the seller

An invoice is automatically transmitted to the client in electronic format to the email address indicated during the command. The invoice is available to the customer in its customer area on the site and is available in paper format in the package given to the customer. The customer may also ask the seller by e-mail or telephone (contacts - Article 1).

The late payment will result in the immediate requirement of the full amount due by the customer, without prejudice to any other action that the Seller would be entitled to bring, as such, against the client. In addition, the seller reserves the right, in case of non-compliance with the terms of payment listed above, to suspend or cancel the delivery of the current orders made by the client.

In case of dispute and if the customer wishes to appeal to a mediator, please refer to Article 13 of the present GTCs.


Article 6 - Deliveries

 The products are delivered to the address indicated by the customer when ordering. Delivery charges are the responsibility of the customer and are indicated before the validation of the order. The delivery times indicated on the site can not be perfectly guaranteed. In particular, they may vary depending on the goods ordered, the conveyor delays on which the seller has no power of intervention and the place of delivery. Estimated indicative deadlines during the ordering process do not engage the seller, particularly if the delays or delivery interruptions are caused by facts outside the seller's will (such as, without this list being exhaustive, force majeure, new demand., Report or interruption caused by suppliers, manufacturers, carriers, health facts, political or geopolitical, climate events, riots, health crises, conflicts).

Under these reserves, the delivery of the order will be made at the delivery address or the withdrawal point that the client will have chosen.

In case of impossibility to carry out the delivery or to respect reasonable delivery times due to circumstances independent of the seller's will, the latter has the right to terminate all or part of the contract and to inform the customer immediately, without any compensation.

In case of temporary partial unavailability on one or more products ordered, the customer will be offered the deferred total shipment upon receipt of all available products.

The seller undertakes to deliver the products within a maximum of 30 days from the order confirmation. In case of unjustified exceeding, the Customer may cancel the order and will be refunded by the full amount paid, at the latest 14 days after the cancellation.

Shipping time Once your order is shipped, the routing time varies according to the carrier retained and the destination: - within 3 to 5 days for the sending GLS relay in metropolitan France and Belgium. - within 2 to 3 days for shipments GLS home to metropolitan France. - Within 3 to 5 days for seizures Chronopost 2shop in Metropolitan France and Belgium. - within 1 to 2 days for shipments Chronopost Express Home in Metropolitan France. - within 1 to 3 days for shipments Chronopost Europe Home in Belgium, Austria, Bulgaria Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Article 7 - Transfer of ownership and risk transfer

The risks are transferred to the customer only at the time it physically takes possession of the goods. The transfer of ownership of the products for the benefit of the client will only be realized after complete payment payment by the latter.

Article 8 - Right of withdrawal - particular customers only


The Customer has a withdrawal period of 14 calendar days from the day of receipt of each Product, to exercise his right, without reason or penalty. The standard form is attached and can be used, or a clear statement on paper.

The right of withdrawal only concerns the particular Customer. It does not apply to professional customers or legal persons.

The right of withdrawal may not be exercised in the cases referred to in Article L 221-28 of the Consumer Code and, in particular, without this clarification being exhaustive: if the Product concerned is likely to deteriorate or perish quickly or if the Product was unsealed by the Customer after delivery and cannot be returned for reasons of health protection or for Products which by their nature are inextricably mixed with other articles.
 

The Customer then has 14 calendar days to return the Product from the communication of his decision. The costs of return shall be borne by the Customer unless the Seller has failed to inform him before the order that these costs are borne by the Customer, in which case the costs of return shall be borne by the Seller. The Seller will refund all amounts paid, including standard delivery costs, no later than 14 days from the date on which he is informed of the Customer's decision to withdraw. If the Seller fails to provide information on the right of withdrawal, the withdrawal period may be extended in accordance with the law.

The customer can contact the customer service at the following coordinates:

  • Tel: 03 72 66 01 47

  • E-mail: arianeplast@outlook.com

  • Contact form: https://www.arianeplast.com/fr/contact.

The customer may also notify his decision to withdraw from this contract by means of a clear and unambiguous statement at the following address:

SARL ARIANE-PLAST - ZAC LES TERRASSES DE LA SARRE, 57400, SARREBOURG.

ARTICLE 9 - SELLER RESPONSIBILITY - GUARANTEE

The following provisions do not have the effect of reducing consumer rights resulting from mandatory provisions of the Consumer Code, including the legal guarantee of conformity (articles L.217-4 et seq.) and the guarantee of hidden defects (articles 1641 et seq. of the Civil Code).

If a product purchased on our site is defective, the warranty is limited to the commercial guarantees offered by the manufacturer (if any) and to the legal guarantee of hidden defects, in accordance with the Consumer Code (if applicable) and articles 1641 to 1648 and 2232 of the French Civil Code. The legal texts are partially reproduced below.

Compliance obligation in contracts for the sale of goods (extract from the Consumer Code): Art. L. 217-3.

The seller issues property in accordance with the contract and the criteria set out in article L. 217-5.

It shall be liable for defects of conformity existing at the time of the issue of the good within the meaning of Article L. 216-1, which shall appear within two years of the issue of the good. (...)

Art. L. 217-4.

The property complies with the contract if it meets, in particular, the following criteria:

(1) it corresponds to the description, type, quantity and quality, in particular with regard to the functionality, compatibility, interoperability, or any other characteristic provided for in the contract ;

(2) it is specific to any special purpose sought by the consumer, brought to the attention of the seller at the latest at the time of the conclusion of the contract and that the latter accepted ;

3 ° it is issued with all accessories and installation instructions, to be provided in accordance with the contract ;

4 ° It is updated according to the contract. "

Art. L 217-5.

"I.-In addition to the criteria of compliance with the contract, the property is consistent if it meets the following criteria:

(1) it is customary to usually expected of a good of the same type, given, if necessary, any provision of the law of the European Union and the national law as well as all the technical standards or, in the absence of such technical standards, the specific codes of conduct applicable to the sector concerned. ;

(2) where applicable, he has the qualities that the seller has presented to the consumer in the form of sample or model, before the conclusion of the contract ;

(3) where applicable, the numerical elements it comprises are provided according to the most recent version which is available at the time of the conclusion of the contract, unless the parties agree otherwise ;

(4) where applicable, it is issued with all accessories, including the packaging, and the installation instructions that the consumer may legitimately wait ;

(5) where appropriate, it is provided with the updates that the consumer may legitimately wait, in accordance with the provisions of Article L. 217-19 ;

(6) it corresponds to the quantity, quality and other characteristics, including in terms of sustainability, functionality, compatibility and security, that the consumer may legitimately wait for property of the same type, with regard to the nature of the property and the public declarations made by the seller, By anyone upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or labeling.

II.-Toutefois, the seller is not required by any public statements mentioned in the preceding paragraph if he demonstrates:

(1) that he did not know them and was legitimately unable to know them ;

(2) that at the time of the conclusion of the contract, the public statements had been rectified under conditions comparable to the initial statements; or

(3) public statements could not have any influence on the purchase decision.

III.-The consumer can not dispute compliance by invoking a fault concerning one or more particular characteristics of the property, of which it has been specifically informed that they deviate from the compliance criteria set out in this Article, gap to which it expressly and separately consented. The conclusion of the contract.

"Guarantee of hidden defects" (extract from the Civil Code):

- Art. 1641. "The seller is held for the warranty for the hidden defects of the sold thing that renders it improper to the use of it, or who decrease so much that the purchaser would not have acquired, or would have given a lower price, If he knew them".


- Art. 1648 - paragraph 1. "The action resulting from the redirected defects must be brought by the purchaser within two years from the discovery of the vice".


- Art 2232 of the Civil Code "The postponement of the starting point, the suspension or the interruption of the prescription can not have the effect of bringing the deadline for the extinguishing prescription beyond twenty years from the day of the birth of the law. The first paragraph is not applicable in the cases mentioned in Articles 2226, 2226-1, 2227, 2233 and 2236, in the first paragraph of Article 2241 and Article 2244. Nor does it apply to actions relating to the State people ".

However, in particular, the damage resulting from the non-compliance with the product use, the normal wear of the products, their poor maintenance, of accidental damage or resulting from the abnormal use of products, in particular by combination with materials or non-compatible or different brand products, a client error, customer or material users or a breach of their share of elementary use; those resulting from the use on the equipment or installation of products other than those recommended by the manufacturer; those who originated from an external cause or installation or accessories (including, shots, shocks, shocks, cleavage, oxidation, falls, fires, scratches, etc.); those corresponding to a normal progressive wear of the equipment or its accessories involving their replacement; Those at the origin of which or for the repair of which have intervened from non-approved third parties or the seller or by the manufacturer during the warranty period. Subject to mandatory legal obligations.

To benefit from the warranty, any product must be submitted, beforehand, submitted to the supplier's after-sales service whose agreement is essential for any warranty support. Potential shipping costs are borne by the customer who can not claim any compensation in the event of the property of the application of the warranty.

The liability of the seller can not be engaged in case of consequential, consequential or immaterial damage (loss of data, loss of turnover, loss of opportunity), whatever the cause.

The customer is advised to contact for any difficulty the after-sales service of the seller to the contact details set out in Article 1 of the GTC.

Article 10 - Personal data

The processing of personal data is based on the legal basis of the execution of the sales contract (Article 6.1.b of the General Regulations on Data Protection).

As part of the registration and execution of its order, the customer is required to provide personal information about or provide personal data of his employees, natural persons.

The information collected during the order on the site are saved in a computerized file for the requirements of the control of the orders of the products, their processing, their delivery and the application of the legal and commercial guarantees.

These data may be transmitted to any subcontractors or vendors of the seller involved in the execution of the sales contract, as well as to the tax administration or a court in respect of respect for his legal and administrative obligations by Arianeplast or as part of the management of litigation.

The data collected is processed for the performance of the contract, order management, the after-sales service and the legal and fiscal obligations.

  • Accounting and invoice data: retained 10 years in accordance with the accounting obligations (Article L.123-22 of the French Commercial Code).

  • Customer data related to the follow-up of the orders and a service: kept for the duration necessary for the execution of the order and 2 to 5 years according to the end (for example 2 years for compliance guarantee, 3 years for commercial evidence), unless otherwise agreed. Prospecting data is retained in accordance with trade policy and the RGDP.

  • Bank data is processed in accordance with the applicable rules and are not kept on the seller's servers unless the client opts for the registered payment (in this case the consent is explicitly requested).
    The customer may exercise his rights (access, rectification, deletion, limitation, opposition, portability) by contacting the data protection delegate at the address arianeplast @outlook.com. For more information, see our privacy policy. "

In accordance with the law "Informatique et Libertés", you can exercise your right of access, deletion, limitation, opposition, and data portability concerning the data concerning you and rectifying them by contacting our services by sending:

  • an e-mail: arianeplast @outlook.com

  • or by phone: 03 72 66 01 47

  • or by contact form https://www.arianeplast.com/fr/contact.

The customer is informed that he can file a claim with the CNIL (3 Place de Fontenoy, 75007 Paris) or seize a judicial authority.


The customer may be invited to check a box for which he agrees to receive informative and advertising emails from the seller. It will always have the possibility to withdraw its agreement at any time by contacting the seller (coordinates above) or following the unsubscribe link.



ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the site www.arianeplast.com is the property of the seller and its partners and is protected by the French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.


Article 12 - Applicable law - Language

These CGVs and the resulting operations are governed and submitted to French law. These CGV are written in French. In the case where they would be translated into one or more foreign languages, only the French text would be of the case in case of dispute.


 Article 13 - Litigation

For any complaint please contact the customer service at the postal or mail address of the seller indicated 4 Article 1 of these CGV.

The Customer is informed that he may in any case use a conventional mediation, with existing sectoral mediation bodies or any alternative mode of dispute settlement (conciliation, for example) in the event of contestation in space, the designated mediator is:


 Mediation - Let's live together together

 2 dead end of Beauregard 54000 Nancy
 https://www.mediation-vivons-mieux-ensemble.fr
 E-mail: mediation @ live-better-together en

All disputes to which the purchase and sale operations concluded in accordance with these GTCs and which would not have been subject to an amicable settlement between the seller or by mediation, shall be submitted to the competent courts under common law conditions.

In the event of a cross-border dispute within the European Union, the customer may also file a complaint through the European Dispute Resolution (RLL) platform accessible to the following address: https://ec.europa.eu/consumers/odr

Article 14 - Telephone and block trim

In accordance with the legislation in force, ArianePlast undertakes to comply with the regulations on telephone change and the management of unsolicited commercial appeals as defined by Law No. 2014-344 of 17 March 2014, including the block. Block.

The customer is informed that he may, if he wishes, register for free on the opposition list to the telephone block station (https://www.bloctel.gouv.fr). This registration allows the customer to report his opposition to receive calls for commercial purposes.

In the event of receiving an unsolicited commercial telephone call from ArianePlast, despite its registration on the block list, the customer may report this call to Arianeplast so that corrective action is taken. ArianePlast undertakes to respect the opposition to any telephone canvass and not directly request the customer by telephone, unless the latter expressly gave his consent.



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Appendix - withdrawal form

> Download here <

Please complete and return this form only if you wish to retract from the contract.

For the attention of:
 SARL ARIANE-PLAST
 Zac the terraces of Saarland
 57400 Sarrebourg
 Email: arianeplast @outlook.com

I shall notify you by this my retraction of the contract on the sale of the property below:

  • Ordered: ............................................

  • Order number: ................................

  • Customer name: ............................................

  • Client Address: .........................................
     ...................................................................................

Signature of the client:
 (only in case of notification of this paper form)

Date: .............................