General Terms of Sale

General conditions of sale - Individuals

SARL ARIANE-PLAST - EN STATE Consumer Consumer Code, including Articles L.216-1, L.217-3 and Next., L.221-1 and Follow., And Regulation (EU) 2016/679 (RGPD).

Article 1 - Scope

These general conditions of sale (hereinafter "CGV") apply, without restriction or reserve, to all sales made on the site https://www.arianeplast.com/en/ (hereinafter the "Site") by the Sarl Ariane-Plast - RCS Metz 812 953 453 - 4 ZAC Les Terrasses de la Saar, 57400 Sarrebourg - Telephone: 03 72 66 01 47 - E-mail: arianeplast @outlook.com - (hereinafter the "seller"), under the brand Arianeplast, from consumer natural persons who do not act as part of their professional activity (hereinafter the "client"), wishing to acquire the proposed products for sale (hereinafter the "products").

The present CGV governs the rights and obligations of the parties in the context of the remote sales of the products, in accordance with the provisions of the Consumer Code (in particular its Articles L.221-1-1 and following, L.216-1 et seq., L.217-3 and following).

Any order passed by the customer on the site implies the full acceptance of these CGVs, materialized by an unprepricated check box during the ordering process. The seller retains the technical evidence of this acceptance (displayed pages, order summary, timedated validation logs with IP address) for the duration necessary for the management of disputes.

Any other document - catalogs, prospectuses, advertisements, newsletters, records - has only an informative and non-contractual value.

The seller reserves the right to evolve his GTC, in particular to comply with legal or regulatory developments. The applicable CGVs are those in effect at the date of the order.

Article 2 - Products

The products sold by Arianeplast are intended to be used with 3D printers as consumables. They include: Filaments from theextrusion of different plastics and polymers packaged in coils or refills, liquid resins for printers resin 3D, and accessories for 3D printing.

The main characteristics of the products, including the specifications, illustrations and indications of dimensions or capacity, are presented on the site and are an integral part of the sales contract. The seller strives to describe the products with the greatest possible accuracy; However, the photographs are not contractual and the colors can vary slightly according to the display settings of the client screen.

Article 3 - Price

The prices of the products are indicated in euros all taxes included (TTC), taking into account the VAT applicable at the time of the order.

Rates take into account any reductions granted by the seller on the site. These rates are firm during their period of validity; The seller reserves the right to modify them at any time outside the validity period, without affecting the orders already confirmed.

Prices do not include processing, shipping, transportation and delivery charges, which are charged in addition to the conditions indicated on the site and calculated before the order validation. The total amount to pay, shipping costs included, is presented to the customer before the order confirmation.

An invoice is automatically transmitted to the client in electronic format to the email address indicated during the command. It is also available in the customer area on the site and in the paper size in the package. The Customer may request a copy by e-mail or by telephone to the contact details of Article 1.

ARTICLE 4 - ORDER PROCESS

The client passes command on the site, accessible continuously except technical interruption. The order is final from payment validation.

Order steps:

  1. Selecting the product (s) and add to the basket (quantity editable or deleted).
  2. Click on "Commander" or "Pay with Paypal".
  3. Connecting to an existing account, creation of an account or order as an invidence.
  4. Seizure of the delivery address (mandatory fields: address, postal code, city, country, e-mail, phone number).
  5. Selecting the delivery mode.
  6. Choice of payment method.
  7. Verification of the order summary and acceptance of the GTC.
  8. Validation of the order → Sending a confirmation e-mail to the indicated address.

It is the customer's responsibility to check the accuracy of the information provided before validation. Any order placed on the site constitutes the formation of a contract concluded between the parties.

In the event of a time too long between the constitution of the basket and the payment, the customer will have to start the order process again, the seller can not guarantee the availability of the products or the maintenance of the prices.

Product offers are valid as long as they are visible on the site, within the limits of available stocks. The indicative availability is specified in the descriptive sheet of each item or, failing that, in the shipping information email.

The seller reserves the right to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of an earlier order.

Article 5 - Payment

The payment of the products is carried out by secure payment, according to the following modalities:

  • Bank card (CB, Visa, Mastercard, E-Card) via Crédit Agricole.
  • PayPal.
  • Bank transfer to the Bank Account of the Seller (contact details provided during the order).

The price is payable cash, in full, on the day of the passing of the order. The flow rate is done at the time of validation. Online payments are secured by an SSL encryption protocol and subjected to strong authentication (3D Secure).

Payment in 4 times without fees: When this option is available on the site, the customer can pay in 4 times without charge via PayPal, subject to acceptance by this provider. PayPal CGVs then apply. No additional cost is applied by the seller.

In the event of a failure to pay, the seller reserves the right to suspend or cancel the delivery of the current orders. Any amount not settled at the deadline will be productive in the legal rate in force, from the date of payment remained without effect, in accordance with the provisions of the Civil Code.

In case of dispute, the customer may use the mediation referred to in Article 13.

Article 6 - Deliveries

6.1 Address and delivery charges

The products are delivered to the address indicated by the client during the (domicile or relay point according to the selected mode). Delivery charges are the responsibility of the customer and are indicated before the validation of the order.

6.2 Delivery times - Seller's firm commitment

In accordance with Article L.216-1 of the Consumer Code, the seller is required to deliver the products within the period or on the date indicated during the order. In the absence of date indication, the seller undertakes to deliver the products within a maximum of 30 days from the order confirmation.

The estimated forwarding deadlines after shipment are as follows, according to the carrier retained:

  • GLS Relais - Metropolitan France and Belgium: 3 to 5 working days.
  • GLS Home - Metropolitan France: 2 to 3 working days.
  • Chronopost 2shop - Metropolitan France and Belgium: 3 to 5 working days.
  • Chronopost Express Home - Metropolitan France: 1 to 2 working days.
  • Chronopost Europe Home - Belgium, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden: 1 to 3 working days.

The Seller undertakes to ship orders within a maximum of 8 working days following the order confirmation, except for the temporarily unavailable stock whose client will be informed without delay.

6.3 Delivery Delay - Customer Rights

In the event of a delay in delivery from the agreed period or, failing that, the 30-day period, the Customer may, in accordance with Article L.216-2 of the Consumer Code:

  1. Find out the seller by any written to make the delivery within an additional reasonable time.
  2. If the seller has not delivered within this additional time, resolve the contract by notifying the seller in writing.

In the event of a resolution of the contract, the seller shall reimburse the customer of all the sums paid, at the latest within 14 days following the date on which the contract was resolved, in accordance with Article L.242-4 of the Consumer Code.

The customer can resolve the contract without prior notice if the seller has clearly refused to deliver or if the delivery date was an essential condition of the contract.

6.4 Partial unavailability

In case of partial and temporary unavailability of one or more ordered products, it will be offered to the customer either the immediate partial shipping or the deferred total shipment upon receipt of the set of products.

Article 7 - Transfer of ownership and risk transfer

In accordance with Article L.216-4 of the Consumer Code, the risks of loss or damage to the products are transferred to the customer only at the time it physically takes possession of the goods. Until this moment, the risks remain the responsibility of the seller, including during transport.

The transfer of ownership of the products for the benefit of the customer is carried out after complete payment of the price by the latter.

Article 8 - Right of withdrawal

8.1 Principle

In accordance with Articles L.221-18 et seq. Of the Consumer Code, the Customer has a period of 14 calendar days from the day of receipt of each product to exercise his right of withdrawal, without having to motivate his decision or to bear a penalty.

The right of withdrawal is reserved for private customers (consumers). It does not apply to professionals or legal persons.

8.2 Exceptions to the right of withdrawal

The right of withdrawal can not be exercised in the cases provided for in Article L.221-28 of the Consumer Code, in particular (non-exhaustive list):

  • the products made according to customer specifications or clearly customized ;
  • products likely to deteriorate or permit up quickly ;
  • the products that have been descented by the customer after delivery and which can not be returned for reasons of health or hygiene protection ;
  • products that, after delivery, have been mixed in a stubborn way with other items.

8.3 TERMS OF EXERCISE

To exercise his right of withdrawal, the client notifies his decision to the seller by:

  • Type of withdrawal type (appended herein CGV) ;
  • or any other declaration devoid of ambiguity, expressing its willingness to retract.

The notification can be addressed by:

  • E-mail: arianeplast @outlook.com
  • Telephone: 03 72 66 01 47
  • Contact form: https://www.arianeplast.com/en/contact
  • Postal Mail: Sarl Ariane-Plast - Zac Les Terrasses de la Saarland - 57400 Sarrebourg

8.4 Referral of products

The customer then has 14 calendar days from the communication of his decision to retract to return the product. The return fee is the responsibility of the customer.

If the seller failed to inform the client before the order that the return fee are at his expense, these fees will be supported by the seller.

8.5 Refund

The seller reimburses all the amounts paid, including standard delivery charges (excluding additional charges related to a faster delivery mode selected by the client), at the latest within 14 days from the date on which he is informed of the decision of the customer. Retract.

The seller may postpone the refund until the products or until the customer has provided proof of their shipment.

In case of omission by the seller of the information on the right of withdrawal, the withdrawal period is extended by 12 months in accordance with Article L.221-20 of the Consumer Code.

Article 9 - Legal guarantees

9.1 Primacy of legal guarantees

The provisions of this article in no way reduce the legal rights of the consumer resulting from the mandatory provisions of the Consumer Code. The legal guarantees below apply in full, regardless of any commercial warranty offered by the manufacturer.

9.2 Legal conformity guarantee

In accordance with Articles L.217-3 and following of the Consumer Code, the seller is responsible for the defaults of compliance of existing products at the time of their grant, which appear within two years from the latter.

In the event of a lack of conformity, the Customer has the right to obtain the compliance of the product by repair or replacement, or, if these remedies are impossible or disproportionate, the price reduction or the resolution of the contract, under the conditions laid down in Articles L.217-8 L.217-14 of the Consumer Code.

Compliance is carried out at no cost to the customer (no return, labor or parts) and within a reasonable time, in accordance with the article L.217-12.

The customer is not required to report the evidence of the existence of the defect of conformity during the twenty-four (24) months following the issue of the product.

To exercise the legal guarantee of compliance, the customer is directly aimed at the seller at the details of Article 1, without having to contact the manufacturer or supplier beforehand.

Extracts from the Consumer Code applicable:

Art. L.217-3: "The seller delivers a property consistent with the contract as well as the criteria set out in the article L.217-5. It responds with existing compliance defects at the time of issue of the property within the meaning of Article L.216-1, which appear within two years from the latter. "

Art. L.217-4: "The property is consistent with the contract if it meets, where appropriate, the following criteria: (1) it corresponds to the description, type, quantity and quality provided for in the contract; (2) it is specific to any special purpose sought by the consumer, brought to the attention of the seller at the latest at the time of the conclusion of the contract and that the latter accepted; 3 ° it is issued with all accessories and installation instructions; 4 ° It is updated according to the contract. "

Art. L.217-5: (Reproduced in full - See previous Version of CGVs for the full text of this article)

9.3 Legal guarantee of hidden defects

In accordance with Articles 1641 and following of the Civil Code, the seller is required to the warranty for the hidden defects of the sold goods which make it unfit for the use to which it is intended, or who diminish this use that the buyer would not have acquired or would only have given a privence if he had known them.

This action must be brought by the customer within two years from the discovery of the Vice (Article 1648 al. 1 of the Civil Code).

Art. 1641 of the Civil Code: "The seller is required to the guarantee for the hidden defects of the sold thing that makes it unfit for the use in which it is destined, or which diminish this use that the buyer would not have acquired, or would not have given that a lower price, if he had known them. "

Art. 1648 al. 1 of the Civil Code: "The action resulting from the redirected defects must be brought by the purchaser within two years from the discovery of the vice. "

Art. 2232 of the Civil Code: "The postponement of the starting point, the suspension or the interruption of the prescription can not have the effect of carrying the deadline for the extinguishing prescription beyond twenty years from the day of the birth of the law. "

9.4 Exclusions

The legal guarantees are excluded from the damage resulting in particular:

  • non-compliance with the product use instructions ;
  • normal wear of products ;
  • poor maintenance or abnormal use by the customer ;
  • accidental damage or external causes (shocks, falls, oxidation, etc.) ;
  • an intervention of third parties not approved by the seller or the manufacturer during the warranty period.

These exclusions apply subject to the consumer's imperative rights of the Consumer Code, which can not be rejected by Convention.

9.5 Manufacturer's commercial guarantee

In addition to the legal guarantees above, and when they exist, the commercial guarantees offered by the manufacturer may apply according to their own terms. These commercial guarantees do not substitute for legal guarantees; They are an added benefit for the customer.

For any request for care under a guarantee, the Customer contacts the after-sales service of the seller as a priority (contact details in Article 1), which will orientate the manufacturer if necessary.

Article 10 - Personal data (RGPD)

The processing of personal data is based on the legal basis of the execution of the sales contract (Article 6.1.b of the General Data Protection Regulations - RGPD 2016/679).

10.1 Data collected and aims

As part of the recording and execution of its order, the customer provides personal information recorded in a computerized file for the following needs:

  • monitoring and processing of orders ;
  • delivery of products ;
  • after-sales service management ;
  • application of legal and commercial guarantees ;
  • legal, fiscal and accounting obligations.

These data may be transmitted to subcontractors or vendors of the seller involved in the performance of the contract (carriers, payment providers), as well as to the tax administration or a court as part of the respect of the legal obligations.

10.2 Conservation Duration

  • Accounting and invoice data: 10 years, pursuant to Article L.123-22 of the French Commercial Code.
  • Order Tracking Data and SAV: 2 to 5 years depending on purpose (eg 2 years for compliance guarantee, 3 years for commercial evidence).
  • Bank data: Not preserved on the seller's servers, except for the explicit consent of the customer.

10.3 Customer Rights

In accordance with RGDP and Law No. 78-17 of 6 January 1978 (IT and Freedoms Act), the client has the following rights on his personal data:

  • Right of access ;
  • Right of rectification ;
  • Right to erasure ("right to oblivion") ;
  • Right to the limitation of treatment ;
  • Right to data portability ;
  • Right of opposition ;
  • Right to withdraw his consent at any time.

These rights may be exercised by contacting the Treatment Manager at:

The Customer is informed that he can file a claim with the CNIL (3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07 - www.cnil.frOr seize a judicial authority.

10.4 Commercial Communications

The customer may be invited to check a box to accept to receive informative and advertising communications from the seller. It can withdraw its agreement at any time by contacting the seller or following the unsubscribe link present in each e-mail.

Article 11 - Intellectual Property

The content of the site https://www.arianeplast.com/en/ (Text, Images, Logos, Data, Graphics, etc.) is the property of the seller and its partners and is protected by the French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

Article 12 - Applicable law - Language

These CGVs and the resulting operations are governed and submitted to French law. They are written in French. In the case where they would be translated into one or more foreign languages, only the French text would be of the case in case of dispute.

Article 13 - Litigation and mediation

For any claim, the Customer contacts the seller's customer service at the following coordinates (Article 1):

In accordance with Articles L.611-1 and following of the Consumer Code, the Customer has the right to use a consumer mediator for free resolution of the dispute. The designated mediator is:

Mediation - Let's live together 2 deadlock of Beauregard - 54000 Nancy Site: https://www.mediation-vivons-mieux-ensemble.fr E-mail: [email protected]

The customer can also use the European Platform for Online Resolution of Disputes (RLL), accessible to: https://ec.europa.eu/consumers/odr (For cross-border litigation within the European Union).

In the absence of amicable resolution or mediation, litigation will be submitted to the competent courts under common law conditions.

Article 14 - Telephone and block trim

In accordance with the law n ° 2014-344 of 17 March 2014, Ariane-Plast undertakes to respect the regulations relating to telephone change.

The Customer is informed that he can register for free on the opposition list to the telephone block station (https://www.bloctel.gouv.fr). This registration allows it to oppose receiving calls for commercial purposes.

In the event of receiving an unsolicited commercial call despite a block registration, the customer can report it to Ariane-Plast so that corrective action is taken.

Appendix - Type of withdrawal type form

(Pursuant to Article L.221-5 and the Annex to the Consumer Code)

Please complete and return this form only if you wish to retract from the contract.

For the attention of: Sarl Ariane-Plast Zac Les Terraces de la Saar 57400 Sarrebourg E-mail: Arianeplast @outlook.com

I shall notify you by this my retraction of the contract on the sale of the property below:

Ordered: .......................................................................

Received: ................................................................................

Order number: ..............................................................

Customer name: ..........................................................................

Adresse du client: ……………………………………………………………………………………… ………………………………………………………………………………………

Client's signature: (only in case of paper notification)

Date: ............................................

General Conditions of Sale - Individuals - Sarl Ariane-Plast - Updated 9 August 2026 Complying with the Consumer Code, including Articles L.216-1, L.217-3 and Next., L.221-1 and Next., L.221-18 and Next.